Articles by Valerie Hart
Telematics Roundtable: How can insurers realise the full potential of connected vehicle data?
Post, in association with Redtail Telematics and Ford, held a roundtable recently to discuss the potential benefits of connected car data and obstacles hindering uptake. Conducted under Chatham House rules, Valerie Hart presents a summation of the key…
Spotlight: Cyber - SME cyber – Size does not matter in cyber attacks
A serious misconception that cyber-criminals only target large organisations means that SMEs have been slower to adopt cyber insurance than large corporates. However, the surge in attacks on SMEs over the past two years is changing this view. Valerie…
Spotlight: Cyber - Personal cyber – no longer just a HNW thing
The huge rise in cyber-crime and its financial impact have led to growing interest in personal cyber cover. And, in a post-Covid world with remote working, online payments, and exponential growth in interconnected devices, we are more exposed than ever…
Spotlight on dual pricing: The end of dual pricing and what it means
Post and PayPal surveyed the industry to explore the possible implications of the recent price-walking ban. Valerie Hart looks for further insight into how the industry might adapt.
Intelligence: Fine art - Putting insurers in the picture
Fine art is a very traditional and discreet market, with lack of data making it hard to price risk accurately. Valerie Hart explores how IT solutions could lead to greater transparency and insurers making more informed decisions.
Spotlight: Smarter decision making – Intelligent lead pricing: helping counter SME underinsurance
For businesses, finding at the time of a claim that their policy will not pay out can be catastrophic. Unfortunately, underinsurance among SMEs is a growing problem. Valerie Hart looks at how improving intelligent lead pricing through digital technology…
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Spotlight: Sustainability - Driving down carbon emissions in the construction industry
In 2021, the conversation around climate change has evolved at pace. As a major contributor to carbon emissions the construction industry has a key role to play in driving down carbon emissions – could the use of timber solutions help achieve this?…
Spotlight: Future of insurance work: transitioning back to the office
When lockdown happened in March some insurers and brokers were better placed than others to continue operating remotely with little or no impact on service. These firms had already been invested heavily in technology to enable more flexible working and…
Analysis: Florists and flower stockist - Growing cover
The popularity of the Chelsea Flower Show has driven demand for small florists to start up and for larger garden centres to expand. Are their insurance needs being met though?
Spotlight: Autonomous Vehicles: The insurance implications of a driverless marine cargo market
Similarly to developments in the auto industry, unmanned seafaring vessels could become prevalent in the future. But today the trend is towards partial autonomy. Valerie Hart looks at the prospects of improving vessel performance and safety, hurdles, and…
Analysis: Diversity and Inclusion: A marked shift in commitment
Diversity and inclusion have moved from buzzwords to being embraced by the insurance industry for all the right reasons but is it doing enough?
Analysis: Cutting the costs and risks of employee benefits
Being able to offer attractive employee benefits is vital in terms of recruitment, retention and productivity, but they are both costly and risky