Insurers fight back against riot response 'spin' claims
The Association of British Insurers has hit back at the London Assembly's "disappointing" and "meaningless" report on insurers' handling of last year's riots, arguing that it fails fully to understand the complexities of the claims handling process.
The report, Picking up the pieces, published this week, criticises insurers' claims settlement rates and lack of transparency, and accuses loss adjusters of displaying "insensitivity" to smaller
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