Claims Awards Asia 2015: the winners
The winners of the Claims Awards Asia 2015 were announced on 10 September at the Regent Hotel, Singapore.
Following the successful inaugural Claims Conference Asia - Singapore, the winners and shortlists of the Claims Awards Asia 2015 were announced at a cocktail reception in front of around 100 claims professionals:
Claims Service Provider of the Year
John Foord
MDD
Willis Processing Services India
The winner started an academy within the last year with a lunch and learn programme for insurance and legal professionals in Hong Kong, Singapore, Sydney and Tokyo. The academy addressed complex and important issues such as business interruption calculations and cyber liability, and the seminars were accredited by the Singapore Institute of Legal Education and the Hong Kong Law Society.
The winner is MDD
Insurer Claims Team of the Year
Bajaj Allianz
Etiqa Insurance (Singapore)
Future Generali India
MSIG Insurance (Hong Kong)
Tata AIG
The winner helped rebuild lives after devastating floods in Jammu and Kashmir in September last year which affected over 2500 villages. The winning insurer arrived at the scene before its own government and other insurers. The team settled 20,000 property claims in just three months; dealing with over 500 claims a day - the winner had a comprehensive action plan. One judge said: “A great example of an insurer rising to the challenge in difficult circumstance to deliver on their promise and to make their customers’ lives just a little bit easier.”
The winner is Bajaj Allianz
Claims Innovation of the Year
Bajaj Allianz
Etiqa Insurance (Singapore)
MSIG Insurance (Hong Kong)
The winner impressed the judges by showing how the latest technology can improve customers’ lives. The company has embraced the use of social media application Whatsapp for clients to share documents and help facilitate instant cashless claims settlement. This has helped reach people throughout the country in the remotest areas, speeded up medical check up reporting and reducing the claims turnaround.
The winner is Bajaj Allianz
Claims Legal Services Provider of the Year
Ince & Co.
RPC
The winner worked on some high profile disputes in the region over the last 12 months and established close connections to the insurance industry via the Female Insurance Group Asia. The law firm also has some excellent client testimonials and is showing its commitment to the region via investment in staff.
The winner is RPC
Broker Claims Team of the Year
The winner implemented a comprehensive plan for worker injury risk management through experts and online capabilities. As an independent manager of the rehabilitation process the winning broker managed to implement early notification, early intervention and early return to work. Saving money and premiums the programme has been well received by some major companies and impressed the judges.
The winner is Jardine Lloyd Thompson Asia
Young Achiever of the Year
Post believe it is extremely important for the claims’ profession to encourage and nurture young talent - hence this award. For showing a passion for her work, from becoming trainee to trainer she has become one of the main driving forces in a large and well drilled organisation.
The winner is Kanchi Soni, Willis Processing Services India
Claims Awards Asia - Lifetime achievement award
Our first Lifetime Achievement Award went to a leading insurance industry figure in Asia over a period of many years, as both a senior loss adjuster and senior claims manager, during which time he established Thomas Howell’s Hong Kong office, and acted as regional director for both THG and McLarens, before taking the role as Swiss Re’s regional head of claims and liability management for well over a decade. Our winner is highly regarded by colleagues and peers across the industry.
The winner is Peter Newall, head of claims, Asia-Pacific, Swiss Re Corporate Solutions
Congratulations to all the shortlisted and winning companies and individuals. We have produced a photo gallery from the event here. For enquiries around photos and logos please email yuki.cheung@incisivemedia.com
For more information about the Awards see www.claimsclubasia.com/awards
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Spotlight: Buildings underinsurance – a hybrid solution?
The issue of underinsurance has created a dynamic landscape of both opportunity and challenge in the field of buildings insurance valuations. Johnny Thomson explains how the current period calls for innovative solutions that align with technological capabilities, while recognising the limitations of emerging technologies
Transformative power of sport for those with life-changing injuries
The Paralympics serves as a reminder there is a real person at the end of every claim, with Kate Duffy, partner at Clyde & Co, pointing out insurers have a duty to support initiatives which aid the rehabilitation process.
Spotlight: Buildings underinsurance – what can be done?
While tackling underinsurance can lead to greater levels of trust between an insurer and the policyholder, failure to take action can have significant downsides including reputational damage and even legal action, writes Tim Evershed
Spotlight: Why buildings underinsurance is bad for business
Based on current statistics, the insurance industry has some way to go in tackling buildings underinsurance. But for brokers that make a concerted effort to address this issue, client loyalty is a potential reward that cannot be ignored, as Tim Evershed discovers
Policy Expert reveals lessons learnt after customer complaints
Steve Hardy, CEO of Policy Expert, outlines the changes it made following issues with the claim of a dissatisfied customer who then went on to create an action group.
Lying motor claims lawyer lands in legal labyrinth
HF and Admiral have secured a finding of fundamental dishonesty against a lawyer who lied about injuries following several road traffic accidents.
McLarens warns cash-strapped councils against self-insuring social housing
As the crisis in social housing continues, Gordon Winstanley, public sector lead at McLarens, observes local authorities are looking to reduce their insurance spend but he warns this is not without risks.
Lord Chancellor announces UK-consistent Ogden rate
Lord Chancellor Shabana Mahmood has announced her intention to increase the personal injury discount rate to 0.5% from -0.25%, in line with Scotland and Northern Ireland.