Chartered Insurance Institute (CII)
CII provides flexible working guidelines
The Chartered Insurance Institute has launched a guide for companies looking to introduce flexible working arrangements.
CII members upbeat on business prospects amid upturning economy
The majority of Chartered Insurance Institute members are anticipating an upswing in their financial performance over the coming year as optimism regarding the UK economy gathers momentum.
Poor customer service and jargon driving motorists to switch insurer
Problems with understanding motor policies have been highlighted by more than half of the customers that took part in a Consumer Intelligence poll designed to understand what drives behaviour around switching insurer.
Trust In Insurance: Blog: Satisfaction is what you need
The first in a new regular blog series from Post’s Trust In Insurance Taskforce.
Roundtable: Reputation: Time to start building bridges
The insurance industry’s reputation is at a low, with recent reports highlighting a lack of consumer trust. How can insurers work towards improving the public’s perception of them?
Research: Young Broker Nation: Attracting new talent
LV’s Phil Bunker looks back on conclusions of the State of the Young Broker Nation research and finds much to be positive about
Robert Fletcher elected CII president
Robert Fletcher has been elected the 119th president of The Chartered Insurance Institute at its annual general meeting in London today, 22 July.
Young Broker Blog: Self-motivation
As Post's final instalment of its Young Broker State of the Nation research looks at the opportunities young people see in broking, LV's Stephen Bridge reflects on how getting qualifications and networking with his peers helped him progress his career
Insurance Institute of Hong Kong agrees merger with CII
Professional body the Insurance Institute of Hong Kong has voted to merge with the Chartered Insurance Institute.
Research: Young Broker Nation: 4: Findings
Are brokerages ticking the right boxes when it comes to attracting new talent and are they doing enough to keep young recruits once they have got them through the door? In the final instalment of Young Broker State of the Nation, Post reports its survey…
Research: Young Broker Nation: 3: Professionalism
How do young insurance brokers view the industry bodies there to represent their interests, and what is their view on the drive towards greater professionalism through qualifications and training? In the third instalment of Young Broker State of the…
Post reveals consumer champions as Trust Insurance Taskforce
As part of its campaign to improve trust in the insurance industry Post has announced a taskforce of consumer champions, who will challenge insurers thoughts, beliefs and processes, and provide much need feedback and a realistic view of what customers…
Broker talent: painful breakups
As recent court cases have shown, leaving a company to join a competitor can be a less than straightforward affair.
Blog: Does the flood resilience certificate go far enough?
Chris Hall takes a look at potential issues with Chartered Insurance Institute's new generation claims group for the creation of a flood resilience certificate for household properties.
Female millennials survey findings dismissed by optimistic industry insiders
Schemes designed to attract more women into the insurance industry are starting to show signs of success, despite a piece of research that suggests female millennials are being put off a career in the sector.
Delegated authority criticism sparks uptick in CII exam applicants
The Chartered Insurance Institute believes criticism of delegated authority arrangements by the Financial Conduct Authority is behind a spike in interest from the market for its specialist examination.
Expertise from A-Z: Knowledge is power
Continuing professional development is increasingly important, and qualifications and chartered status can help firms shine brighter.
Expertise From A-Z: Going for gold
As customers demand greater service and products, well-trained employees can provide the vital difference in creating a gold standard.
Interview: Huw Evans: Climbing the ladder
Four months after his appointment as Association of British Insurers director general, Huw Evans tells Post his plans for the trade body and how he intends to make being a member worthwhile.
Regional Review: Liverpool
Liverpool’s insurance community has shrunk significantly over the past decade, losing firms to both London and Manchester as a result of greater centralisation. However, there remains a strong broking presence in the city, serving local and global…
Trust Insurance: Compulsory Motor: Time to engage
Motor insurers need to start talking to potential customers about their products, and show them they are more than just a grudge purchase.
C-Suite - Broker: Who wants to be a broker?
Are we doing enough to attract the very best people into the profession?