Reputation

Big Interview: Dame Inga Beale

As the ninth Dive In festival kicks off, Dame Inga Beale tells Emma Ann Hughes she doesn’t see the greater diversity, inclusion and modernisation she pushed for as Lloyd’s first female CEO as her legacy — but as her continuing mission.

Are the City’s insurers struggling to stay sober?

Analysis: Frances Stebbing explores how the City of London’s drinking culture has been challenged and whether the sector finally recognises it needs to allow people the option to wake up as fresh as a daisy if it wants to attract and retain fresh talent.

How the circular economy will change insurance

As more manufacturers become involved with recycling and sustainable production, Brian Rainbow, UK property and package segment leader at CNA Hardy, considers the implications of the circular economy for the insurance industry.

Why claims don't get better with age

Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.

Diary of an Insurance PR: SEC Newgate's Vanessa Chance

Vanessa Chance, director of communications at SEC Newgate UK, raises the profile of Insurance United Against Dementia, learns more about using artificial intelligence in communications plus handles a potential reputational risk issue.

Embedded insurance: Blind to the risks?

Analysis: David Worsfold examines whether wrapping up insurance with other products risks obscurity, especially if there is a poor understanding of consumer behaviour in a digital environment.

Is Hiscox no longer the big bad BI wolf?

Editor’s View: Scott McGee considers how lessons can be learned from how Hiscox, which bore the brunt of the initial reputational hit from Covid-related business interruptions claims, has moved on.

Who wants to be a DLG CEO?

Editor’s View: It is approaching six months since Penny James, Direct Line Group’s CEO “stepped down” from the role, but who could be in line to take over?

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