British Insurance Awards 2013: The Customer Care Award
A three-pillar strategy is at the heart of Bishop Skinner Marine’s customer care plan, which has seen it achieve an astonishing percentage of satisfied clients and impressive retention rates, says Tracey Curran.
Keeping 98% of your customers satisfied is no mean feat, but is something the winner of this year’s British Insurance Award for Customer Care has managed to do.
Part of the Bluefin Group, yacht and
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