Broker
Nichols reflects on Zurich’s personal lines pivot
Zurich’s head of retail David Nichols recalls why Zurich felt the need to exit the brokered personal lines business, how it has fared by focussing on partnerships and HNW, and why no pets are allowed.
Penny Black’s Social Diary: Biba’s burgers and sausages
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
Nigel Hinshelwood appointed chair of Marsh
Nigel Hinshelwood has been appointed as chair of Marsh in the UK, succeeding outgoing chair Tom Colraine on 31 March.
Only one out of four brokers is happy with insurer service
Direct Commercial’s latest broker survey has revealed how only a quarter of brokers are happy with the service they receive from insurers.
Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.
What NatWest was doing while Amazon’s efforts crashed and burned
Editor’s View: At the end of 2022 all eyes were on Amazon’s Insurance Store, but Emma Ann Hughes observes perhaps more attention should have been paid to what NatWest was quietly doing with technology and financial services distribution.
Why getting business interruption cover right is more critical than ever
View from the Top: Laura Vickers, managing director of commercial lines at Gallagher in Ireland, explains what brokers need to do to ensure clients are protected with what is increasingly business-critical cover.
Howden surpasses £3bn in global revenue
Howden has surpassed the £3bn revenue mark for global operations as it celebrates its 30th birthday.
Enter Best Insurance Employer 2025 today
If you work for one of the greatest employers in the insurance industry and want to shout about it, make sure you complete Insurance Post’s Best Insurance Employer survey today.
Q&A: Risto Rossar, Insly
Risto Rossar, CEO and founder of Insly, zooms in on the insurtech’s latest artificial intelligence tool and highlights further AI use cases that will enable its next phase of growth and innovation.
Throwback Thursday: Biba’s City conference and Sweetmail
Insurance Post’s Throwback Thursday steps back in time to January 1985 to remind you what was going on this week in insurance history when the British Insurance Brokers’ Association Conference was a far smaller affair and Sweetmail cover was on offer.
Big Interview: Jane Kielty, Aon UK and Ireland
Aon UK and Ireland’s CEO, Jane Kielty sits down with Scott McGee to talk through her first year in the job, and why 2025 will be the year of high performance for the broker.
Holloway replaces Lickens as Clear Group’s M&A lead
Clear Group has named Oscar Holloway as its managing director of mergers and acquisitions, replacing Howard Lickens.
Penny Black’s Social Diary: Howden’s tackle & Polaris potatoes
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
PIB takes Howden to court over team exodus
PIB Group has launched legal proceedings in the High Court against Howden and several individuals, including founder and CEO David Howden.
Aon doubling new business going into 2025 compared to 2024
Aon UK and Ireland CEO Jane Kielty has told Insurance Post that Aon has “twice as much new work” with existing clients and double the number of new clients going into 2025 than it did going into 2024.
Insurance solution to reopen Ukraine’s airports in the works
Marsh McLennan CEO John Doyle has said that work is under way on an insurance solution that will allow Ukrainian airports to reopen.
Why talent is insurers’ ace card in the quest for profit
View from the Top: Louisa Blain, head of insurance for human capital at Aon in EMEA, explains why talent management has become business-critical.
FCA stops potential ghost broker from trading
The Financial Conduct Authority has stopped Arthur Temlett, trading as Abacus Insurance Consultants, from carrying out any regulated activities, including acting as an insurance broker.
Donaldson to return to Ardonagh following Atlanta merger
Emma Rawlinson has been promoted to the role of CEO Markerstudy Distribution, as her predecessor Ian Donaldson returns to Ardonagh.
Is broker e-trading competitive enough?
With broker e-trading set to soar, Scott McGee examines whether there is currently enough breadth and depth of software providers to ensure effective competition, innovation and resilience in the market.