Claims
Evolving the insurance claims supply chain
The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment, traditional supply chains are being put to the test. Izabela Chmielewska reports.
Winners of British Insurance Technology Awards 2024 revealed
The winners of the inaugural British Insurance Technology Awards were unveiled last night (18 June) at a glitzy bash at the London Marriot Hotel, Grosvenor Square.
Insurance market has rushed automation – survey
Many technology professionals at insurers and MGAs believe the market has rushed into automation, according to a survey by RDT Tech.
60 Seconds With... Claims Consortium Group's Greg Rees
Greg Rees, head of subsidence at Claims Consortium Group, likes how DC Comics superhero The Flash gets things done quickly and his loathing of hanging out clothes to dry.
Ageas reveals AI has saved business more than £4m
Ageas has saved more than £4m due to the use of artificial intelligence, with £2m of the savings coming from AI-enhanced fraud models.
Who is liable if AI in healthcare fails and causes harm?
Law firm DAC Beachcroft’s Simon Perkins and Stuart Wallace reveal what could happen if a claim is made against a healthcare provider that relies on artificial intelligence to spot diseases.
Axa and Zego reject generative AI for pricing
Axa and Zego have ruled out using generative artificial intelligence for pricing due to compliance concerns.
Chicken shop owner has wings clipped for fowl play in fraudulent fire claim
A chicken shop owner and his brother have been handed prison sentences following investigations by Allianz and Sedgwick into a fire in 2018.
Zurich’s Bush on why it’s never been more important to build resilience
View from the Top: Charles Bush, head of large and complex and commercial claims at Zurich, argues its incumbent on insurers to work with policyholders on innovating new resilience solutions.
Q&A: Paul Stanley, 360Globalnet
Paul Stanley, CEO & founder of 360Globalnet, speaks to Insurance Post about the software firm’s growth, digital claims, and the benefits of no-code systems.
How insurers can up their claims game
Insurers love to talk about claims exaggeration, but David Worsfold asks: are they guilty of some exaggeration of their own?
Sedgwick reveals how carbon neutrality was achieved in the UK
Insurers have approached Sedgwick for guidance on lowering their carbon footprints, after the loss adjusters achieved carbon neutrality in the UK.
Mounting dissatisfaction with home insurance as premiums increase
Data analysis: NFU Mutual, Bank of Scotland, Nationwide, Saga, and Co-operative Insurance have the most satisfied home insurance customers, according to research by Fairer Finance.
Diary of an Insurer: Clear Group’s Neil Grimes
Neil Grimes, claims director of Clear Group, gets out on the track to experience a demonstration of autonomous driving and catches up with the claims team of a recent acquisition.
Vehicle damage claims drop following Welsh speed limit law
Wales has seen a 20% drop in vehicle damage claims since the implementation of a nationwide 20mph speed limit, according to Esure.
What does Winslow’s hiring splurge say about DLG's future?
Content Director’s View: Jonathan Swift takes stock of Direct Line Group CEO Adam Winslow’s new look executive team and asks whether it has the attributes to succeed.
Reminder: Claims and Fraud Awards deadline is 14 June
With a deadline of 14 June you have just over a week left to get your entries in for the 2024 Insurance Post Claims and Fraud Awards.
Insurance’s problem with a shrinking pool of arbitrators
Mark Everiss, partner in insurance and reinsurance at Eversheds Sutherland, explores the practicalities of, and difficulties in, finding a competent impartial tribunal of arbitrators to determine insurance and reinsurance disputes.
How is insurance stepping up amid election uncertainty?
With a record number of elections in 2024 set to introduce substantial unpredictability into an already volatile risk environment, Edmund Tirbutt examines how insurance is engendering resilience amidst unrelenting geoeconomic uncertainty.
60 Seconds With... HF’s Jennette Newman
Jennette Newman, partner and head of London markets at HF, would love to be ‘Somewhere over the Rainbow’ after learning lots from trial and error.