BIS 2011: Insurance is damaging itself
Speaking to delegates at the British Insurance Summit about the challenges facing global insurance buyers, Julian James, CEO at Lockton Companies, said that we are living in tough economic times and that nobody has it easy at the moment.
James talked about the damage that insurers are doing to themselves as an industry as its clients do not see it as having an absolute client focus.
"We do not focus on our clients enough and until we
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