Home-emergency cover complaints soar as FOS talks of problems elsewhere

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The Financial Ombudsman Service received 1099 new complaints about home-emergency cover, relating to broken boilers, burst pipes and other domestic crises, in the last three months of 2011.

Around three-quarters of those complaints culminated in the ombudsman demanding that households be compensated by providers for mis-selling or other issues.

It is thought the significant rise in the

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