Brokers will use downgraded insurers, but only if clients make the request

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Brokers have admitted they will continue to work with downgraded insurers at clients’ requests, despite rating agency Fitch conceding there is no end in sight to potential downgrades linked to the Eurozone crisis.

Federico Faccio, a senior director for Fitch’s insurance group, told Post that, although the outlook is generally stable given the current operating environment, there are exceptions: “Ratings of

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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