Ethics: Do the right thing
The insurance industry may need a root and branch overhaul of its approach to ethics. But with claims that companies don’t actually understand the issue, the road to restoring trust is set to be rocky.
When high-street broker Swinton was fined £7.4m by the Financial Conduct Authority for mis-selling add-ons, the wider insurance industry received a sharp slap on the wrist. The regulator sent a clear
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