MGA Mole: Why is client 'confidentiality' a dirty word?
Post has enlisted a managing general agent industry mole to lift the lid on what the sector is really like. In the first of this new series, our anonymous commentator asks why the industry isn't more careful with customers' information and warns that - if not litigation - then a serious impact on trust is facing the sector if clients find out.
I started work as the CEO of a managing general agent recently. I had never worked in the insurance industry before, and I was hired partly because of this independence from the industry. In this
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