Blog: Cyber’s new vista

Hacker

CFC cyber claims director Roger Francis reflects on this year’s Microsoft Exchange Server hack.

The Microsoft vulnerabilities that came to light at the beginning of this year – collectively known as the Proxy Logon – was an unsung seminal moment in cyber insurance.

Microsoft Exchange Server is

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Why PFAS is the greatest threat to insurance today

As “forever chemicals” become a growing focus of government regulation and a deluge of civil litigation, Emma Ann Hughes unpicks the potential impact of the manufacture and distribution of per and polyfluoroalkyl substances for the insurance industry.

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

Diary of an Insurer: Charles Taylor's Nadeem Sheikh-Ali

Nadeem Sheikh-Ali, senior assistance and client services manager at Charles Taylor Assistance, is greeted by a raccoon, enjoys a stroll around the lake outside his office, and remembers evacuating some injured corporate policyholders from a war-torn area.

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