Trade Voice: Foil on the Consumer Duty’s underappreciated impact of claims handling
Jonathan Drake, partner at Forum of Insurance Lawyers member firm DWF, and Nicola Critchley, DWF partner and Foil president, pictured, warn there is ample scope for firms to run foul of the FCA’s requirements for claims handling under the Consumer Duty.
The Financial Conduct Authority has in a recent letter to insurers described the forthcoming Consumer Duty as “a significant shift in [our] expectations of firms. It introduces a more outcomes-focused
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