How insurers can up their claims game

Insurers love to talk about claims exaggeration, but David Worsfold asks: are they guilty of some exaggeration of their own?

The often glib promises about speedy, hassle-free claims settlement could be catching up with the industry, as the Financial Conduct Authority starts to ask serious questions about the promises being

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Evolving the insurance claims supply chain

The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment, traditional supply chains are being put to the test. Izabela Chmielewska reports.

Unlocking AI’s potential demands a fresh approach

To unlocking artificial intelligence’s potential, Oliver Wyman partner Fady Khayatt argues that, rather than think about how the industry has always worked, insurers should envision what a role and process could become.

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