Claims ‘hell’ with Policy Expert causes mother to set up group

Firefighters outside a house at night

A mother-of-two, who has been through a 17-month battle with Policy Expert following a fire at her home, has set up an action group to help “other families going through hell with claims”.

Repeated run-ins with Policy Expert following the blaze in February 2023 prompted Claire Massey to create an action group for insurance policyholders who have suffered similar conflict with their

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