Interview: David Mairs - my side of the story

Breaking a seven-year silence on the firm he founded, David Mairs defends the sale of Merlin, then Ashworth Mairs Group, to Hermes for £62m, offering his insight into the loss adjuster's downfall, the state of the market and why the time is right for his return.

Speculation over the value of loss adjusting firms has dominated the claims landscape recently. Having supported the £27m management buyout of Davies in 2008, private equity house LDC reported an

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How to create a pipeline as a specialist insurer

How a sales pipeline can help teams track their progress, pinpoint revenue-killing roadblocks, and prioritise their efforts to increase revenue is covered by Russell White, CEO of Peach Pi and NPAI, in his Insurance Post Top Tips video.

Diary of an Insurer: Axa Partners’ Beth Buckland

Beth Buckland, operations director of Axa Partners, manages to squeeze in some Pilates to a packed working week, which includes a sensitive case review meeting, encouraging colleagues to think more creatively, and handling a media query about a declined claim.

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