The MGAA’s Peter Staddon on planning to thrive and not just survive

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The future can be a perilous place, especially for the insurance sector, says Peter Staddon, managing director of the Managing General Agents’ Association. In an environment typified by tough market conditions, Brexit, and increasing waves of regulation, what will the managing general agent look like in 2028?

It is not uncommon in these kinds of musings to break out the crystal ball and peer in to see what the future might hold. Inevitably, there are likely to be questions about market rates and conditions

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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