Webinar: Don’t forget the data – why digital transformation alone won’t help you improve your CX
“Digital transformation” has certainly been an on-trend phrase for many years now, with insurers investing fortunes in improving their customer experience across the policy lifecycle from the sale to claim/renewal.
However, there are concerns that done in isolation, insurance companies might not get to reap the full benefits of their digital transformation projects without also carrying out a data transformation
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