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BIA 2023: Policy Expert - Customer Experience Award Winner
![BIA 2023 Policy Expert Personal Lines broker of the year](/sites/default/files/styles/landscape_750_463/public/2023-11/21%20Policy%20Expert047.JPG.webp?itok=SOXit0ek)
Policy Expert has been recognised for its outstanding customer experience, taking a customer-led approach to overhauling processes.
In 2022, the company undertook a major initiative to change the end-to-end customer journey, focusing on what customers want from insurance.
The company began by undertaking an extensive market
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