Roundtable: How can data enrich the motor claims journey from FNOL to payments?

Insurance Post_October2022_LexisNexis Roundtable
Back row, L-r: Lawrence Tanner, claims performance manager, First Underwriting; Justin Freeman, account manager - developing markets (insurance and claims), LexisNexis Risk Solutions; Paul Llewellyn, head of claims, Ageas; and Nick Kelsall, head of motor claims, Allianz Commercial. Front row, l-r: Dean Witherington, retail claims director, Axa; Simon Eells, technical team leader - high hazardous claims, Pen Underwriting; Kajal Vakas, senior manager, LexisNexis Risk Solutions; and Rob Hammond, head of technical claims, Aston Lark.

At a recent roundtable held by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed how motor insurers could make better use of data to improve the customer journey post-loss, improve efficiency and, ultimately, create a seamless claims process. Eleanore Robinson reports.

Data is becoming more and more critical in the world of motor insurance. While data enrichment is used as a standard to assess risk and formulate prices during the underwriting process, its use from

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Motor claims payouts near £12bn in 2024

Motor insurers paid out £11.7bn in private car insurance claims in 2024, which the Association of British Insurers said is a record amount since it started collecting this data in 2013.

Spotlight: Better terms for the GTA?

Industry guidelines and protocols covering replacement vehicles and repairs haven’t always met with consensus from insurers and credit hire firms. So how will the new General Terms of Agreement fare? asks Saxon East

Spotlight: Electric vehicles charge ahead

Electric vehicles continue to make major inroads in the car market. Saxon East assesses the prospect of accelerated EV growth in 2025 and what it means for the insurance industry

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here