Your Say: Give brokers the backing they need
The news reported by Post that general insurance is now second only to payment protection insurance in the volume of complaints received and upheld by the Financial Conduct Authority is, on the face of it, a damning criticism of our industry.
(View article: General insurance second only to PPI in H1 2013 FCA complaints)
All insurers and brokers will claim they put the customer at the heart of their organisation and that excellent customer
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