Blog: Five things I have learnt about insurance in five weeks

five-fingers

Since joining Post at the end of February, I have come to appreciate just how important insurance is to business. They both go hand in hand. Without insurance, business simply could not operate. Insurance is the grease to the wheels of the commercial world.

The same could also be argued on a personal level. In a typical day, insurance could have a number of different impacts to someone – from household cover to pet insurance.

So, here is my list of five

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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