Biba's Steve White on unravelling unrated insurers

Steve White

I spent a large part of the last quarter of 2016 visiting the British Insurance Brokers' Association regions and talking to the advisory boards and committees as we usually do as part of our manifesto preparations.

This year, we heard about more than 100 issues that are exercising brokers' minds and, along with the cost and burden of regulation, one of those issues was how do you treat a problem like failed non

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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