Co-op Insurance, National Body Repair Association, The AA and Ageas discussed how insurers can build a more sustainable approach to motor claims

Insurance Post in association with E2E hosted a live webinar session where an expert panel discussed strategies for building a more sustainable approach to motor claims and what this means in terms of repair costs, as well as customer choice.

Topics covered were:

• What can the industry do to better and consistently define reclaimed parts, so that the consumer understands that they are OE/OEM parts harvested from end-of-life and salvage vehicles?
• How has Covid-19 impacted total loss claims in terms of volume and settling them?
• How has Covid-19 impacted the supply chain in terms of both salvaging vehicles, in the event of a total loss, and finding parts if they can be repaired?
• How would greater use of reclaimed parts impact motor repair costs?
• Would greater use of reclaimed parts speed up the repair process?
• Is it important to give customers a choice when it comes to repairs, or do insurers need to lead on this?
• What are the drawbacks of using reclaimed parts?
• What can be done to change the attitudes of motor insurers and customers towards reclaimed parts?
• Is sustainability a consideration for customers when choosing an insurer; and also for insurers when choosing supply chain partners?
• What concerns do you have that Brexit might exacerbate the problem over sourcing parts?

Joining us for the discussion were: 

• Neil Joslin, chief operating officer, E2E Total Loss Vehicle Management
• Cath Hulme, head of motor and legal supply chain development, Co-op Insurance
• Chris Weeks, executive director, National Body Repair Association
• Gary Barker, claims director, The AA
• Paul Llewellyn, head of motor claims operations, Ageas UK
   

Click here to watch the on-demand webinar