Big Interview: Aon and Biba’s Jane Kielty

Jane Kielty, head of commercial risk at Aon and deputy chair of the British Insurance Brokers’ Association, catches up with Scott McGee about her view on the future of commercial insurance, and how being 'ejected' from her previous career got her thinking about diversity in the workplace.

“From more diversity comes better ideas,” says Kielty, who has chaired Biba’s Insurance Brokers’ Standards Committee since 2020.

Kielty is very focused on creating a more diverse marketplace, saying

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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