Why customer satisfaction in general insurance is plummeting
Customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008, according to the latest Institute of Customer Service report.
Customer satisfaction with insurance organisations is 78.7, a fall of 2.1 points compared to a year ago, with seven out of the 26 insurance organisations receiving a UK Customer Satisfaction Index
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Why home insurers must cut to the chase
Editor’s View: Emma Ann Hughes is annoyed by home insurers’ waffling attempts to explain what is pushing up premiums.
Aviva sees 65% increase in non-whiplash injury claims
Non-whiplash-related injury claims have jumped by nearly two-thirds since the whiplash reforms, Aviva’s head of counter-fraud Pete Ward has told Insurance Post.
How travel insurance is going green
As summer approaches, Laura Miller examines how travel insurers are promoting responsible travel that respects wildlife, local communities, and the environment while also avoiding accusations of greenwashing.
‘Stripped-back’ policies may lead to consumer confusion
Fairer Finance has warned that ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.
Direct Line raids Aviva again for another exec hire
Direct Line Group has raided Aviva once again, this time for its new group chief risk officer.
Atec aims to ‘accelerate’ growth after being bought by Perwyn
Atec’s growth ambitions were given a boost today (24 June) after European private equity investor Perwyn bought the business from Kester Capital.
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
Insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI, according to Altus general insurance director Mark McDonald.
‘A lot of gaps’ to fill in Automated Vehicles Bill
There are still gaps left to fill regarding the use of automated vehicles, according to the Association of British Insurers’ manager for general insurance policy, Jonathan Fong.
Most read
- FCA demands insurers up their Consumer Duty monitoring game
- Direct Line raids Aviva again for another exec hire
- Aviva sees 65% increase in non-whiplash injury claims