Head to head: Is it inevitable that SME will go automated?

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This year’s Biba conference has the theme ‘Delivering our promise’. With that in mind, Post asked some leading industry figures to go head-to-head on SMEs.

No - Phil Barton, CEO, Jelf

Conventional thinking is that brokers’ approach to SME business will go direct or be automated – but conventional thinking never achieved anything. Following the herd has

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