FCA warns firms against complacency six months out from Consumer Duty deadline
The Financial Conduct Authority has said that some firms’ Consumer Duty plans suggest they are “over-confident that their existing policies and processes will be adequate” following a review of the largest in-scope businesses.
The review was conducted following an October 2022 milestone – by which the regulator had expected firms to have agreed their plans for implementing the consumer protection rules – and identified good
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