Loss adjusting
Impact of LA wildfires on insurers laid bare
As insurers brace for billions of dollars of losses due to the damage done by the Los Angeles wildfires, experts have warned it could take years to rebuild the homes of Hollywood stars.
Big Interview: Neil Gibson, Sedgwick
Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.
Howden buys Storfield; Hiscox’s drone partnership; SiriusPoint's CUO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Crawford looks to TPA business and AI to drive growth
Crawford is looking to capitalise on a wave of interest in third-party administration services in order to grow and diversify its revenue streams, its CEO of international operations Andrew Bart has said.
Why insurers are taking a bird’s eye view of claims
View from the Top: Insurers and loss adjusters can be some of the first people on the ground following a customer loss, but increasingly they’re the first in the sky too, as James Nicholson, chief claims officer at Zurich, explains.
Aviva’s travel tool; Questgates acquires firm; Aon’s space leader
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Cila elects Global Risk Solutions' Humphrey as president
Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, has been elected as the new president of the Chartered Institute of Loss Adjusters and has his eyes on the professional body expanding internationally.
Sedgwick’s Cowell on inclusivity lessons learned from Covid
Vicki Cowell, head of colleague resources at Sedgwick, considers the lessons learned from Covid-19 about flexible working and how the insurance industry must move away from linear progression paths to become more inclusive.
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
Video Q&A: Out of Pocket Expense Experts’ Legia and Lukas Oswald
In the latest Insurance Post video Legia Oswald, founder & CEO, and Lukas Oswald, co-founder & COO, explain how their business Out of Pocket Expense Experts (OOPE) aims to address specific pain points experienced with property claims.
Circular economy: A fresh approach to property repairs
Nick Turner, head of surveying at Woodgate & Clark, on the steps that need to be taken for insurers to adopt the circular economy in property repairs.
Big Interview: Helena Evans, Criterion Adjusters
Helena Evans, managing director of Criterion Adjusters, speaks to Emma Ann Hughes about the sexism she encountered, growth plans for her business and her hope to encourage others to follow her lead and pass their Chartered Institute of Loss Adjusters…
QuestGates to invest fresh funding in tech and acquisitions
QuestGates has secured investment from private equity firm Equistone and, according to CEO Chris Hall, is planning to invest the funds in technology and acquisitions.
Q&A: James Eveling, Woodgate & Clark
James Eveling, managing director of loss adjuster Woodgate & Clark, addresses the war for talent and discusses the firm’s growth plans plus its new claims system.
Q&A: Ann Waite, Association of Average Adjusters
Ann Waite, honorary chair of the Association of Average Adjusters, reflects on why marine insurance continues to be dominated by men and why it is good to talk.
Former Crawford exec Sadowski returns with senior TPA role
Former senior Crawford manager Lee Sadowski has returned to the claims management space joining home emergency third party administration specialist Preferred as chief strategy officer to help ramp up its insurance presence.
Loss adjusters pay tribute to Mike Odell
The insurance industry has paid its respects to “true gentleman” and “advocate for the loss adjusting profession” Mike Odell, who passed away on Saturday (29 June).
Why loss adjusting is not just a science – it is an art
While technology has created new ways of carrying out inspections, accessing information and communicating, how loss adjusting has managed to remain an art rather than simply a science is explored in the latest Insurance Post Podcast.
Crawford’s first female leader Bartlett resigns
Lisa Bartlett, chief operating officer for international at Crawford, and the first female leader of a UK-based loss adjusting company, has resigned.
Insurers urged to encourage adjusters to ‘get the knowledge’ over Build Back Better
Insurers have been urged to get Flood Re to revisit the highest sum that can be claimed with its Build Back Better scheme and better educate their loss adjusters on the scheme.
Cila’s latest hire aims to boost membership
The Chartered Institute of Loss Adjusters has hired former Dulwich College donor engagement manager Sarah McAvoy-Edwards to boost membership numbers and increase uptake of qualifications.