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Better motor claims are no accident
As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.
Electric opportunities for total loss claims
Collaborative partnerships between insurers and replacement vehicle suppliers can help smooth the transition to zero emissions, as James Roberts, head of insurance sales for Europcar explains.
Tackling turbulence for pet insurers
The pet insurance market is not short on options - the issue consumers have is understanding the many different choices. With better data though Sara Costantini, CRIF’s regional director for the UK and Ireland, suggests insurers would be better equipped…
Blog: How can insurers make like-for-like EV replacement vehicles a reality?
The variety and cost of vehicles makes credit hire replacement more challenging than ever, but replacing EVs doesn’t have to be the headache it once was, explains James Roberts, head of insurance sales at Europcar.
Roundtable: Scaling up new technology while avoiding the pitfalls
Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines…
Video Q&A: Insurants’ Ben Platts on the benefits of document ingestion
Ben Platts, Insurants’ chief operating officer, spoke with Insurance Post content director Jonathan Swift about the challenges insurance companies face in comparing and extracting data in policy documents.
Roundtable: The future of mobility – is the courtesy car still viable?
Is the courtesy car a relic of the past? Insurance industry and body shop representatives explored this question and new mobility options at a recent Insurance Post roundtable held in association with Enterprise-Rent-A-Car roundtable. Izabela Chmielewska…
EITA 2023: Best policy admin software provider Imaginera
Imaginera, a provider of innovative underwriting technology solutions, has been awarded the prestigious Best Software Provider – Policy Administration Award at the European Insurance Technology Awards for its flagship platform, Orca.
Insurers embrace AI to help reduce costs, improve efficiency, and speed up claims
AI is transforming the insurance industry. In this final part of Insurance Post’s and PayPal’s three part series, Fiona Nicolson explores how AI could play a role in improving security in the insurance sector and help alleviate the economic pressure…
BIA 2023 Video: Winners Q&A with Policy Expert’s Steve Hardy
Following its recent win in the Customer Experience category at the 2023 British Insurance Awards, Policy Expert CEO Steve Hardy shared his thoughts on what made it stand out.
Video Q&A: LexisNexis Risk Solutions on the changing fraud landscape
Earlier this year, Insurance Post surveyed the insurance market to determine the impact of the current economic downturn on fraud across the industry.
BIA 2023: Winners Q&A with Crawford & Co’s Lisa Bartlett
In this Q&A, Insurance Post speaks with Lisa Bartlett, president for UK & Ireland at Crawford and Company, about its triple win earlier this year at the BIAs.
Navigating the cost-of-living crisis: embracing choice
Amid a pervasive cost-of-living crisis, finding ways to alleviate the economic burdens on customers has become paramount.
Roundtable: Strengthening the insurance industry’s defences against tomorrow’s fraudsters
In partnership with LexisNexis Risk Solutions, a roundtable discussion delved into the evolving landscape of insurance fraud and the industry’s ongoing efforts to combat increasingly sophisticated schemes. Izabela Chmielewska gives an overview of the key…
All aboard: A smoother journey for commercial insurance onboarding
The changing business risk landscape is driving new trends in UK commercial insurance, as reported by insurers and brokers in a recent Commercial Insurance Risk Survey conducted by Insurance Post, in conjunction with Crif.
Unveiling the future of commercial insurance: navigating risk, trusting data and empowering clients
Insurance Post, in partnership with Crif, conducted a comprehensive survey to explore the risks associated with the commercial insurance sector.
BIA 2023: Policy Expert - Customer Experience Award Winner
Policy Expert has been recognised for its outstanding customer experience, taking a customer-led approach to overhauling processes.
Synthetic ID fraud - a growing threat to the insurance industry
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect. Izabela Chmielewska outlines how this impacts upon the insurance industry, and what insurers can do to…
BIA 2023: Winners Q&A with Personal Lines Broker of the Year Co-op Insurance
Following its recent win as Personal Lines Broker of the Year at the 2023 British Insurance Awards, Co-op Insurance managing director Charles Offord reveals his thoughts on what made it stand out.
Pet insurance market grapples with soaring claims and premium pricing challenges
Pet insurers face mounting pressure as claims volumes and payouts hit record highs in 2022. Sara Costantini, regional director of Crif, UK & Ireland, explores how insurers could use enriched third-party data, including micro-level geographical…
Insurance fraud: Survey reveals impact of economic downturn
Insurance fraud is a growing problem in troubled times. To shed light on the current challenges and opportunities faced by the industry, Insurance Post collaborated with LexisNexis Risk Solutions to conduct its annual fraud survey. Izabela Chmielewska…