Sign up to watch Ageas, Esure and Zurich discuss AI in claims automation
There has been a lot of talk about straight through processing when it comes to claims.
But for many it has been a dream rather than reality.
Whilst insurers have managed to automate parts of the claims process, completing the chain from first notice of loss (FNOL) to claim resolution has proved more difficult.
However, today things are changing and insurers are getting greater access to technology solutions that can analyse claims in real-time or near real-time, and using AI can recommend next steps, including identifying those claims that do need human intervention for straight through processing.
With this in mind Insurance Post in association with Shift Technology will be hosting a live interactive webinar at 11am on the 5 December where an expert panel will discuss the benefit of intelligent automation in claims, including the challenges it can address and benefits it could bring.
Among the questions we will seek to address are:
- How have insurers tried to incorporate automation offerings such as RPA into their claims processes to date, and what have been early wins for the sector?
- Where has claims automation tended to be used in terms of processes and business lines - and what has driven its utilization in these areas?
- How far could claims automation be used in terms of product and claim complexity; and what might be holding back its wider use across different areas?
- How do insurers marry human and AI to get the best results from intelligent automation?
Expert Panel:
Stephen Linklater, claims director, Ageas UK
Anton Ossip, chief claims officer, Esure
Helen Rogers, head of claims digital experience, Zurich
Eric Sibony, co-founder & chief product and science officer, Shift Technology
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Lack of trust in telematics hampering potential
After a survey found only 8% of respondents had received any communication from insurers about adopting telematics-based insurance to help reduce premiums, Fairer Finance’s James Daley said “telematics still doesn’t seem to be fulfilling its potential”.
Sign up to watch webinar on getting your digital modernisation strategy right
Whatever your role in the insurance value chain, digitalisation is a priority.
Guidewire teases enhanced focus on pricing products
Will McAllister, senior vice president and managing director of EMEA at Guidewire, has told Insurance Post the firm will begin deploying pricing products “in a much shorter timeframe”.
Lloyd's Neal calls CrowdStrike 'warning shot' to insurers
John Neal, CEO of Lloyd’s of London, has described the CrowdStrike outage as a “warning shot” for insurers on the importance of cyber resilience.
Skills commission CEO warns of AI impact on underwriters
Underwriters and actuaries are set to be “hugely impacted” by artificial intelligence, according to Financial Services Skills Commission CEO Claire Tunley.
Ghost broker busting – how can they be blasted off social media?
Content Director's View: If there’s something weird selling motor cover and it don’t look good … why do so many young drivers fall for ghost brokers on social media and what can be done to bust them, asks Insurance Post's Jonathan Swift.
Q&A: Simon Axon, Teradata
Simon Axon, global financial services industry director at Teradata, explains how general insurance providers are lagging behind banks in making the most of their data and why Amazon’s style of operating should inspire boards to back investment in digital transformation.
Beale urges insurance to prioritise climate action
Dame Inga Beale has said decarbonisation has to become a priority for the insurance industry.