Analysis
Claims service is improving after some dark days
Data analysis: Claims service improved in the first quarter of 2024, although inconsistencies remain within the UK market, research conducted by Gracechurch has revealed.
Why non-standard home insurance is increasingly the norm
Non-standard household is a growth area but all too often mainstream insurers turn down the business, so Rachel Gordon examines is it time for a rethink or can MGAs meet the need?
Consumer Duty causes insurer service to start to improve
After market-wide issues such as staffing and hybrid working causing issues insurers service standards to plummet over the last couple of years, research has revealed providers are finally improving the way they help brokers.
Could rugby court clash shift the sport to self-insuring?
The outcome of a lawsuit launched by hundreds of rugby union players could have a far-reaching impact on the future of the sport. Tim Evershed looks at whether parallels can be drawn with similar actions in the US against governing bodies, such as the…
Insurers' struggle to fill job vacancies laid bare
Data analysis: The extent to which insurance is an experienced employee’s, rather than an employer’s, is laid bare by recruitment adverts posted at the start of this year.
Lessons from a Bad Beet harvest for agricultural insurers
Could recent payouts to sugar beet farmers for revenue lost to bad weather lead to a growth in insurance options for out-of-doors crops, including parametric solutions? Edmund Tirbutt investigates.
How maritime insurers are helping shipowners decarbonise
Following the European Union’s Emissions Trading System coming into force for the maritime transport industry on 1 January, Fiona Nicolson explores how shipowners, operators and insurers have come to terms with the implications and effects of the new…
How Solvency UK will impact insurers’ credit quality
Data analysis: Post-Brexit Solvency II reforms look unlikely to make UK insurers more appealing to investors, a Fitch Ratings survey has revealed.
Scale of motor insurance quote manipulation laid bare
Data analysis: As the cost-of-living crisis caused a growing number of people to feel the pinch over the last two years there has been at least a 20% uptick in quote manipulation, analysis of 360 million quotes has revealed.
Pet insurers with satisfied customers revealed
Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…
How women are smashing insurance’s glass ceilings
Ahead of International Women’s Day (8 March), Insurance Post Editor Emma Ann Hughes examines how glass ceilings in insurance are being smashed and whether presenteeism rearing its ugly head could stunt further female progress in the industry.
Scale of motor insurance market shrinking laid bare
Data analysis: Mike Powell, insight manager for banking and general insurance at Defaqto, examines why there are now 14% fewer insurance brands selling comprehensive car insurance than there were 10 years ago plus what features have been stripped out of…
What M&A activity in 2023 indicates for deals in 2024
Data analysis: The number of UK insurance merger and acquisition deals rose from 98 in 2022 to 112 in 2023, but total deal value fell significantly from £5.1bn to £3.3bn year-on-year.
Impact of war in Ukraine on insurance
Two years on from Russia invading Ukraine, David Worsfold examines the ongoing impact of the war on global insurance markets.
Pace of motor insurance inflation starts to slow
Data analysis: While comprehensive car insurance premiums increased sharply by 58% (£366) during 2023, Emma Ann Hughes examines how the latest data suggests drivers will not face as big a bumph in the cost of cover this year.
Google searches show landlord concerns about cover
Data analysis: In the last year, research by Confused.com’s home insurance experts revealed more than 8,000 people in the UK Googled “What does landlord insurance cover?”
How Gwyneth Paltrow’s ski crash case has affected winter sports cover
With winter sports season in full swing, Aamina Zafar examines how the case against the A-list Hollywood actress highlighted the need for appropriate cover and training for claims handlers receiving calls from those who may have forgotten slope etiquette…
Cyborg CROs with place at top table are needed
Data analysis: Insurers where chief risk officers, supported by artificial intelligence, have a seat at the top table are most likely to succeed over the next decade, according to a report by consultancy LCP.
How new working rules will transform the insurance industry
Frances Stebbing explores what new rules being introduced for flexible working in mid-2024 mean for the way the insurance industry operates.
Why 2024 could be the year of insurtech consolidation
Data analysis: Francess Stebbing examines whether insurtech start-ups will struggle to find funding in 2024 and be forced to partner-up with traditional providers to achieve scale.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Extent of insurer’s digital FOMO revealed
Data analysis: Insurers think ‘everybody is doing better than us’ when it comes to digital transformation, a survey by Davies and Clearwater Analytics has shown.
Reshaping insurance’s IT roadmap for digitally savvy customers
Analysis: Fiona Nicolson examines what it takes to create a transformation roadmap for the insurance industry that will deliver digital-first, real-time, personalised customer experiences for policyholders.
UK insurers leaking £4bn in revenue a year
Data analysis: Insurance firms are leaking billions of pounds in revenue and are clueless about how to prevent it from happening, according to a report from data consultancy Sagacity.