Zurich implements Rok contingency plan

Tony Emms claims faculty chairman Chartered Insurance Institute

Zurich has established special outbound call centre teams in Cardiff and Whiteley to help policyholders affected by the closure of Rok’s maintenance business.

The insurer has arranged for other approved suppliers to support all new claims and to ensure that all work in progress is fulfilled as soon as possible.

Zurich ceased all work with Rok after it went

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