Claims
Using AI to monitor claim health
Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.
Ageas catches out fraudster who lied about burglary
A fraudster has been convicted after he made a claim to Ageas for goods he said were stolen that had instead been sold on an auction site.
Big Interview: Matthew Crummack, Domestic & General
Matthew Crummack, CEO of Domestic & General, reveals how he hopes to create an Uber-like experience for customers, shares his talks with insurtechs and why provider's should stop talking about "digital transformation."
Insurers' struggle to fill job vacancies laid bare
Data analysis: The extent to which insurance is an experienced employee’s, rather than an employer’s, is laid bare by recruitment adverts posted at the start of this year.
Motor insurance payouts hit record high in 2023
The Association of British Insurers’ latest Motor Insurance Claims Tracker has revealed that motor insurers paid out a record £9.9bn in motor claims in 2023.
What happens now on the OIC landscape post-Rabot?
After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell…
Aviva’s Ward on the spectre of paid-for online spoof ads
Trade Voice: Pete Ward, head of claims counter fraud at Aviva, explains how a small but highly visible group of unscrupulous accident management companies are misleading consumers.
Q&A: Waseem Malik, Aviva
Aviva’s chief claims officer Waseem Malik spoke to Insurance Post about the evolution of claims roles, the progress of Aviva's digital transformation, and emerging trends in fraud.
Crawford’s Benedict Burke announces retirement
Benedict Burke, chief client officer at Crawford & Company, has announced he will retire at the end of June.
D&G aims to create Uber-like claims experience
Domestic & General CEO Matthew Crummack has shared how he hopes to use the US insurtech the provider bought at the start of the year to create an “Uber-like” claims experience.
Lessons from a Bad Beet harvest for agricultural insurers
Could recent payouts to sugar beet farmers for revenue lost to bad weather lead to a growth in insurance options for out-of-doors crops, including parametric solutions? Edmund Tirbutt investigates.
Tributes paid to fraud expert James Pinder following his passing
The insurance industry has paid its respect to former DWF partner James Pinder, a man described as “a true fraud fighter from before fraud fighters were a thing”.
JCG uplift of 22% could mean small track claims limit is increased
The incoming uplift for personal injury claims recommended in the Judicial College Guidelines might need to see an upheaval in limits applied to the Official Injury Claims portal.
FCA still unhappy with motor insurance valuations
Despite previous enforcement action, the Financial Conduct Authority has felt in necessary to issue motor insurers another warning against undervaluing written-off or stolen vehicles
British Insurance Awards 2024 shortlist revealed
The shortlist of the 30th British Insurance Awards, which will take place at the Royal Albert Hall on 3 July, is announced today.
Suspected serial insurance fraudster arrested
Operation Henhouse, a month-long nationwide 'policing intensification' on fraud that ran through February, has resulted in the arrest of a suspected serial insurance fraudster.
‘Common sense prevails’ as Supreme Court rejects insurer mixed injury appeals
The Supreme Court has rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries.
Davies snaps up first law firm since Keoghs
Davies has bought Shoreside Law to add global commercial and maritime litigation services to its legal arm Keoghs.
60 Seconds With... Foil’s Pete Allchorne
Pete Allchorne, partner at DAC Beachcroft and president of the Forum of Insurance Lawyers, would like to be “Doctorin’ the Tardis”, finds ironing therapeutic, and can be found dancing to “Uptown Funk” by Mark Ronson and Bruno Mars.
Whiplash reforms shift insurers’ legal ‘buying criteria’
Three years on from the whiplash reforms, Minster Law’s CEO Shirley Woolham said insurers’ “buying criteria” for legal partners is shifting toward organisational sustainability.
Q&A: Mona Barnes, Aon
Tom Luckham sits down with Aon’s chief claims officer Mona Barnes to discuss her new role, her career history and her plans for claims at Aon.
Zurich’s Clayton calls for travel insurance claims fraud database
Scott Clayton, head of claims fraud at Zurich, said the industry needs to share travel insurance data and create a database to crack down on fraudulent activity.
Top trends driving motor insurance
Post Podcast: 2024 will be a corrective year for motor insurers as they move back towards profitability, industry experts have predicted.
Pet insurers with satisfied customers revealed
Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…