Spotlight on Digital - Mixed views on digital transformation impact on customer experience

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Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing manager, insurance, at Blue Prism.

When it comes to major events that impact people, economies and environments, insurance is firmly on the frontline. In the last few years, the industry – traditionally slow to modernise – has been

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Better motor claims are no accident

As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.

Evolving the insurance claims supply chain

The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment, traditional supply chains are being put to the test. Izabela Chmielewska reports.

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