Webinar: Watch Aviva, RSA and others discuss how to optimize hybrid workforces - and avoid the great resignation
Most insurance businesses have effectively been operating in a hybrid manner since Covid-19 restrictions required most employees to work from home.
That is not to say that they have necessarily been operating effectively in a hybrid manner.
Giving staff their own laptops and access to shared drives so they could continue to do their jobs remotely was ultimately just a hygiene factor.
Insurance businesses now need to make sure that their workforces are fully optimized whether in the office, at home or wherever. To give them the tools and technology to make sure they can both do their jobs to the best of their abilities, and feel valued as employees.
Please join us as Insurance Post in association with Hyland invite you to watch a live interactive webinar at 2pm on Tuesday 14th June where an expert panel will discuss how insurance businesses can maximize workforce automation to get the best results both in terms of customer feedback, financial results and staff retention.
Among the questions we will seek to answer are:
- Transitioning to a post-pandemic era, how can insurers meet new workforce expectations; and how has that changed within the past two years?
- How much of a threat is the much trumpeted ‘great resignation’ in the insurance space; and how do insurance companies respond to the possibility of losing their best talent?
- What are the biggest workflow issues that prevent insurance employees from being able to maximize their time and efforts; and how does this differ in different departments whether underwriting or claims; business development or IT?
- What technologies and tools should insurance companies be arming staff with to make them more effective and resilient in the new ‘hybrid’ world?
- What is the end-benefit for customers if insurance businesses can better optimize their hybrid workforce?
- How should insurance companies measure success when it comes to workforce automation/optimization?
Panel:
Kyle Blair, leader, global FSI practice, Hyland
Jennifer Francis, head of people change and OD, RSA
Dan Godfrey, people operations and strategy director, Aviva
Stephen Ralph, head of product and innovation, Zarion
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Blog: Vacant properties – don’t let the risks move in
With empty homes up 10% in five years and the proportion of high street retail premises left vacant hitting a one in seven all-time high, RiskSTOP’s David Reynolds reminds us of the key steps in managing unoccupied buildings.
Allianz, RSA and Zurich to debate threat of AI in insurance fraud
With digital manipulation threatening to put additional pressure on claims handlers, as deception becomes harder to spot.
AI-augmented application modernisation – the new frontier?
As many insurers are aware, IT application modernisation projects can be very time-consuming, expensive and risky, while offering benefits that are not readily appreciated by business stakeholders.
Could climate change drive an insurance availability crisis?
Climate change risk cannot be underestimated, neither can the insurance industry’s need to address the challenges it brings. CRIF’s Sara Costantini explains how the strong correlation between the use of ESG key indicators and improved loss ratios highlights the compelling case for more relevant integrated data.
Spotlight: Inclusive payment options are a must in a digital world
As insurers pursue the path to smoother digital journeys and payments, they risk losing customers who find themselves ‘digitally excluded’, says Luke Gall, product and engineering director, Access PaySuite
Spotlight: Effortless online journeys with a smooth payments system
Optimising insurance payments isn’t just about speed and efficiency – there are other benefits too, as Tim Evershed finds out.
Spotlight: Is insurance ready to go multichannel on payments?
In light of changing digital trends and customer preferences, why are insurers still playing catch-up with payments, asks Tim Evershed
Video Q&A: Access PaySuite’s Luke Gall
In the latest Insurance Post video, Access PaySuite product and engineering director, Luke Gall discusses the pain points he sees in the insurance sector and how his employer can help address them.