Q&A: Shift Technology co-founder and chief scientific officer Eric Sibony on the future of automation and ‘autonomy’ in claims handling
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Claims automation has been described as the Holy Grail of insurance as it can provide a clear point of differentiation in a competitive market, while delivering significant efficiency savings for insurers. Insurance Post spoke to Eric Sibony, co-founder and chief scientific officer at Shift Technology, about the possibilities that AI opens in terms of automation or ‘autonomy’ in claims handling, including ‘first time resolution’.
What would you describe as ‘true’ claims automation? And how does it marry up with buzz words that are increasingly bandied about like ‘low / no touch claims’ and ‘straight through processing’?True
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