Opinion
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.
How do you solve a problem like cyber?
News Editor's View: With high profile breaches becoming more and more common, is the industry well positioned to help small businesses with the growing threat of cyber attacks?
View from the Top: Hiscox’s Louise Marling on the never-ending quest for operational excellence
Louise Marling, chief operating officer at Hiscox UK, argues that while pursuing operational excellence is like looking for the pot of gold at the end of the rainbow, it is ultimately in the best interests of both the customer and insurers.
Telematics Watch: Why the cost-of-living crisis makes telematics more relevant than ever
The principle of telematics insurance has always been to reward safer drivers through lower premiums and, as household budgets are squeezed, Igo4 CEO Matt Munro explains why there is greater need than ever to highlight the economic benefits for consumers.
Trade Voice: Biba CEO on why brokers should listen to the Dalai Lama
Steve White, CEO of the British Insurance Brokers' Association, explains why brokers should listen to the Dalai Lama and be clear with customers about what "bang they are getting for their buck."
Why ditching Solvency II could be bad for insurers
Editor's opinion: With Prime Minister Rishi Sunak looking to revise the Solvency II rules, are insurers about to find out they have to be careful what they wish for?
View from the Top: Allianz's Helen Bryant on how insuring SMEs is a balancing act
Insurers must balance digital automation and human judgement if they are to effectively underwrite complex SME risks in the e-trading world, writes Helen Bryant, director of digital trading at Allianz Commercial.
Implications of illegal, unreported and unregulated fishing on insurance
Blog: Lindsay Getschel, outreach and engagement associate at Ocean Risk and Resilience Action Alliance explores the impact of illegal, unreported and unregulated fishing on the insurance industry.
60 Seconds With... Valeria Altavilla, Scheme Serve
Valeria Altavilla, schemes architect at Scheme Serve, shares her love of Depeche Mode, her dislike of red wine (despite her Italian roots), and her sage advice on self-betterment.
Trade Voice: CII’s Matthew Connell explains why the consensus on autonomous vehicles is worth the wait
Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, sets out the challenges ahead of insurers and other stakeholders that the emergence of autonomous vehicles will bring.
Is Direct Line’s profit warning a bellwether of more bad news to come?
Content director's view: Jonathan Swift reflects on what Direct Line Group's trading update, and decision to scrap its 2022 dividend, might mean for both it and the UK insurance market.
View from the top: Aviva's Winslow on how to ensure that the construction of safe and low-carbon buildings continues
Adam Winslow, CEO of UK & Ireland GI at Aviva, reveals the steps insurers will need to take to insure low-carbon building construction, and why more than a move from concrete to sustainable timber will be required.
How is the consumer's environmental conscience impacting motor insurance?
Blog: With consumers becoming increasingly conscious of climate change, there has been an increase in the ownership of electric cars, but even they aren’t completely innocent. Andy James CEO of Zixty, asks if environmentally conscious motor insurance…
How insurers can keep up the momentum on digital transformation
Blog: While Insurance businesses are ahead of the curve with digital tools, larger firms are combating the rise of niche insurtech competitors, a challenging regulatory environment and demanding consumers. Tim Queen, head of insurance consulting at…
CII finger pointing calls governance into question
Editor's View: Some insurers will have been pleased to see financial planners put in their place by the actions of the Chartered Insurance Institute Group’s board just before Christmas.
View from the Top: Peter Thompson, CEO of BGL Insurance on why the perfect insurance customer experience doesn't exist
Peter Thompson, CEO of BGL Insurance, says the way insurers support customers during the cost-of-living crisis will separate the wheat from the chaff in the industry.
Blog: The importance of getting the appropriate IP cover for SMEs
Intellectual property infringement struggles of SMEs are often overshadowed by battles such as David vs Goliath or Apple vs Samsung. It is often thought that SMEs are not in a position to take on a Silicon Valley giant but Maddi Brown, intellectual…
60 Seconds With... Deniz Djemal, Clear Group
Deniz Djemal, team leader for corporate clients at Clear Group, tells Post about his holiday to Magaluf, Spain, refuses to choose between life without Nando's and life without Arsenal, and surprises us with his London Marathon exploits.
Blog: How to use data to mitigate the risks from flash flooding
With the October rainfall total for England reaching 99.6mm, which represents 130% of the 1961 to 1990 long-term average for that time of year, Caroline Elliott-Grey, product manager and Heikki Vesanto, manager of insurance GIS data science, Lexis Nexis…
Ardonagh’s Rory Best on the parallels between rugby and insurance
Rory Best, former captain of the Irish national rugby team and Ardonagh director of development, reflects on his new career and what it has in common with international rugby.
60 Seconds With... Claire Green, Ageas
Post sits down with Claire Green, director of distribution at Ageas, who talks about her love of music, especially of Queen and Dolly Parton, and about getting ordained during lockdown.
RSA’s Gemma Jackson on moving faster on diversity, equity and inclusion
Gemma Jackson, head of diversity and inclusion at RSA Insurance, outlines what the insurance industry can do to meet its diversity and inclusion ambitions quicker.
What to expect from Insurance Post
New editor Emma Ann Hughes reveals what you can expect from the 182-year-old award-winning publication in 2023.
Briefing: Is the idea of driverless cars just a dream?
With the lack of any real progress on automated vehicles, senior reporter Pamela Kokoszka asks will we see driverless cars on UK roads this decade, or is it just a pipedream with no real place in society.