Chartered Insurance Institute (CII)

View from the Top: Engaging young talent

The CII's Joyce Ang explains how the organisation is helping young talent engage with professionalism and also help to inspire other young people to join the industry.

View from the Top: The human touch

Technology is changing the face of underwriting, but it musn’t be at the cost of traditional expertise, says David Williams.

Claims: Front of house?

Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?

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