Chartered Insurance Institute (CII)
Diary of a Insurer: Aon’s Bethany Jackson
Bethany Jackson, associate director of Aon, begins her working week with jet lag, meets with underwriters online and at Lloyds, and explores ways to foster and promote innovation.
Julie Page, Aon
Julie Page, chief executive of Aon UK, is one of only two women to make this year’s Insurance Post Power List – showing the industry is making steps rather than strides forward to becoming more diverse and inclusive.
Peter Blanc, Aston Lark
As leader of Aston Lark and executive chairman of Howden, Peter Blanc isn’t afraid of sticking his head above the parapet and pointing out the problems the industry is facing and suggesting solutions.
Amanda Blanc, Aviva
When it came to influence and impact in insurance and wider society, nobody came close to Aviva Group chief executive Amanda Blanc in shaking up the industry this year.
CII’s Local Institute VP resigns following personal attacks
David Ross, vice president for Local Institutes, resigned from the Chartered Insurance Institute citing criticism from volunteers as the reason for his departure.
Unpicking the devilish details of the CII’s five-year plan
Editor’s View: Emma Ann Hughes ploughs through the Chartered Insurance Institute’s 48-page five-year strategy and seeks members of the professional body’s views on the devilish details contained in the plan.
Insurance Institute of Northern Ireland fails in no confidence vote against CII
The Insurance Institute of Northern Ireland held a vote of no confidence against the Chartered Insurance Institute at its Annual General Meeting on Tuesday morning, Insurance Post can reveal.
Diary of an Insurer: McGill and Partners’ Hakim
Sufian Hakim, currently an apprentice treaty reinsurance broker working within claims at McGill and Partners, reads the trade press, passes his CII exams, and hears about the racism a colleague encounters.
CII finally unveils plan to turn around fortunes
The Chartered Insurance Institute published its new five-year strategy almost 18 months after it asked members what they wanted the professional body to deliver.
Clash with CII prompts PFS to launch review
The recent decision from the Chartered Insurance Institute to appoint three new institute directors to the PFS board in December last year, prompted PFS to launch independent review.
CII’s Connell on vast implications of the FCA’s sustainability strategy
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, explains how the FCA’s approach to sustainability will permeate every aspect of the insurance industry.
Ombudsman expects uptick in insurance complaints
The Financial Ombudsman Service expects the number of general insurance complaints it receives to go back to pre-pandemic levels in the year ahead.
Martin Lewis’s charity outlines steps for Consumer Duty compliance
A charity established by campaigning journalist Martin Lewis has urged insurers to provide mental health training for underwriters and frontline staff if they wish to adhere to the FCA’s Consumer Duty requirements.
CII apologises for latest IT mistake
The Chartered Insurance Institute has made yet another IT error, which saw established members “welcomed” to the 126-year-old professional body.
‘Serious concerns’ about Ombudsman power to increase redress awards by 20% in two years
Industry experts shared concerns that the Financial Ombudsman Service's award limits are “very high” and could push small firms out of business.
Diary of an Insurer: Gallagher’s Holly Dawson
Holly Dawson, a trainee account handler in Gallagher’s West Malling office in Kent office, studies for exams, gets to grips with a new area of the business, deals with January renewals and trains for a 10K run.
Trade Voice: SIB’s Laura Hancock on what the Consumer Duty asks of brokers
Laura Hancock, chair of the Society of Insurance Broking, argues the forthcoming Consumer Duty represents a refreshing evolution rather than a revolution in how brokers deal with customers.
CII & PFS CEOs claim recent talks were ‘never hostile’
In a joint letter addressed to the Insurance Institute of Sheffield, Personal Finance Society interim CEO Don MacIntyre and Chartered Insurance Institute CEO Alan Vallance have insisted interactions between the two bodies since December have never been …
FOS aims to slash insurance complaints queue
The Financial Ombudsman Service intends to change the way it records the number of complaints against insurance companies, in a bid to encourage more businesses to settle with policyholders before an investigation is launched.
CII leader who was tasked with transformation exits
John Bissell is stepping down as chief operating officer of the Chartered Insurance Institute after six years.
Martin Lewis tells FCA to investigate insurers
Campaigning journalist Martin Lewis called on the Financial Conduct Authority to urgently investigate whether travel insurers are making fair decisions about customers with mental health problems – and to punish those that are not.
Editor's Picks: CII clashes, a bonfire of Brexit red tape & cyber criminality
As we approach the end of a non-stop January, the headlines that caught your attention on Insurance Post this month give a distinct flavour of what the rest of 2023 may hold in store for the industry.