Chartered Institute of Loss Adjusters (CILA)
This week in Post: Snap decisions, Can-can and costs
In a snap decision just after Christmas I agreed it would be fun to attend a Moulin Rouge secret cinema perfomance, with little thought to the effort this would involve or the costume I'm currently having to source.
Trade voice: CILA'S Malcolm Hyde on business ethics
Business ethics has become increasingly important in recent years for many reasons, including increased stakeholder scrutiny. This is not surprising in the light of financial institutions’ scandals, the MPs’ expenses scandal and perhaps the influence of…
Enterprise Act: Paying the price for paying late
With the Enterprise Act coming into force on 4 May, policyholders will now be able to claim damages for late payment of claims. Are insurers ready?
This Month in Post: Rates, start-ups and fraud
Spring is in the air and it's a time well-known for cleaning out the old and starting anew. As I continue to unpack boxes and work out where to put all of the fairly useless things I have collected over the decades, the industry has been taking its own…
Spotlight: Claims Assistance: Providing claims support
For SMEs, the delays inherent in complex claims can mean coming perilously close to insolvency. What can brokers do to support them through the process?
Roundtable: The future of the London claims market
With cyber advances and skills gaps among the challenges soon facing the claims market, how can the sector future proof itself? Post, in association with the Forum of Insurance Lawyers, hosted an industry roundtable to find out
SME underinsurance: Fixing the SME market
Has anything changed in the SME sector since the FCA’s thematic review? And if not, why not?
Interview: Jonathan Clark, Chartered Institute of Loss Adjusters
The Chartered Institute of Loss Adjusters has been racking up a few firsts when it comes to naming its president in recent years, highlighting the changes the body is undergoing.
CILA enters into partnership with Malaysian Insurance Institute and Singapore College of Insurance
The Chartered Institute of Loss Adjusters has entered a partnership with the Malaysian Insurance Institute which will see the Malaysian body promote chartered status in the territory.
Blog: Stormy lessons and a diverse future for loss adjusting
Benedict Burke, president of the Chartered Institute of Loss Adjusters, reflects on his presidential year ahead of CILA's annual conference and annual general meeting on Wednesday in Manchester, where he will pass the baton on.
Blog: Insurers must shout about the good service
I've worked at the sharp end of our industry for more than 30 years now and seen firsthand how we help to put peoples' lives and businesses back together following serious incidents such as a storm, flood or fire. However, the public perception of the…
Trade Voice: CILA's Malcolm Hyde on Christmas and New Year with Desmond, Eva and Frank
For some, Christmas and New Year can be a stressful time. Add storms Desmond, Eva and Frank into the mix and the festivities become a seemingly endless time of misery.
Bobby Gracey joins I-Cog as chairman
I-Cog Claims Management has appointed Bobby Gracey, chairman of CILA’s Anti-Fraud Committee, as chairman.
ILAA to launch review service for disputed claims
The Independent Loss Adjusters Association will launch a claims review service next Tuesday (10 May) in a move to help cut down on legal costs over disputed claims.
FCA SME claims review “sharpened” focus, but was not a major factor in industry response during 2015/16 floods
The insurance industry’s response to the winter flood in terms of SME commercial claims would have been hailed a success, even without the Financial Conduct Authority’s 2015 thematic review into this area.
The Claims Process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation
SMEs: All things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?
Blog: Shoulder to shoulder through the floods
People in Cumbria have been hit hard by floods and the CILA president Benedict Burke saw first hand how residents are feeling.
Blog: Flood-resilience certificates might be the way forward
Storm Desmond and the Cumbria floods have highlighted that flood risk in the UK is both inevitable and increasing.
Cila council approves updated diversity policy
The Chartered Institute of Loss Adjusters council has formally approved the organisation's amended diversity and inclusion policy which includes training, development and progression opportunities for members.
Benedict Burke: Greater collaboration essential for nat-cat response
Recently elected Chartered Institute of Loss Adjusters president Benedict Burke tells Post what he hopes to achieve in his year at the helm of the organisation.
Career File: Benedict Burke: Crawford boss to be next CILA president
Crawford & Company’s head of global markets Benedict Burke has been officially unveiled as the next president of the Chartered Institute of Loss Adjusters.
Burke becomes CILA president with SCOR's Clark serving as deputy
Crawford & Company’s head of global markets Benedict Burke has been officially unveiled as the next president of the Chartered Institute of Loss Adjusters.