Direct Line Group
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
WTW sells Irish arm to GRP; motor premiums hit five year low; Questgates acquires two firms and LV tops new customer experience report
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
DLG to take Motability deal and 550 staff from RSA
RSA Motability staff are set to transfer over to Direct Line Group with the latter having agreed a takeover of the partnership.
ABI Climate Change Summit: Past point of stepping away from climate change responsibilities says Direct Line's James
With “trillions in assets”, “billions spent” on supply chain and “millions of customers”, Direct Line CEO Penny James urges the insurance industry is past the point where anyone can step away from their responsibilities in relation to climate change.
ABI Climate change Roadmap: £60bn a year could be invested in meeting net zero targets
The Association of British Insurers has set out an ambitious Climate Change Roadmap that could see the UK’s insurance industry contribute one-third of the investment needed to meet the UK’s Net Zero target.
Intelligence: CSR is dead, long live ESG
Although environmental, social, and governance issues have been mentioned as far back as 2006 by the United Nations with other sectors seeing it incorporated into their financial evaluations, insurance is only recently picking up the buzzword. Post…
Climate Wise outlines priorities; WTW claims Lloyd's digital first with Ki; AIG publishes ESG report; Freedom secures funding
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Climate-related disruption set to continue at Lloyd's
The Prince of Wales' climate insurance taskforce launch will not put a stop to protesters taking to Lloyd's to demand a swift end to fossil fuel cover, activist groups have told Post.
Carnegie-Brown: Every conversation should be about sustainability, climate and inclusion
Lloyd’s chairman Bruce Carnegie-Brown urged that “every conversation” should be about sustainability, climate and inclusion as the insurance industry partnered with the Prince of Wales for his Sustainable Markets Initiative Insurance Task Force.
Prince of Wales launches sustainable insurance task force; Aviva joins forces with WWF; Ford links up with By Miles; and LV reveals PI panel
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
Abacai adds six to leadership team
UK motor insurtech Abacai Group has recruited six new leaders bringing experience from Sabre, Covéa, Direct Line, Aviva and Vitality to the team under former Aviva boss Mark Wilson.
Howden unveils ESG insurer; DLG launches tech platform; Zego introduces pregnancy loss leave; Hiscox in legacy tie up; Brit debuts consortium
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Analysis: The broker problem with online claims adverts
Research by Post has revealed that brokers as well as insurers are being targeted by claims management companies seeking to take over motor claims via misleading advert urls online, particularly on mobile devices
DLG in executive committee reshuffle
Direct Line Group will replace the chief operating officer position on its executive committee with two new roles.
Neil Manser named DLG CFO as Tim Harris retires
Direct Line Group has appointed Neil Manser as chief financial officer replacing Tim Harris.
Direct Line and More Than launch telematics products; Easy Jet adds Covid-19 cover; Sedgwick sells UK subsidiary; and Shift becomes latest European insurtech unicorn
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
DLG hints at ‘new model’ with COO Steve Maddock to exit
Steve Maddock, Direct Line Group chief operating officer, will leave the insurer at the end of the year, as DLG confirmed he will not be replaced and teased a “new model”.
Analysis: Could pet damage insurance soften landlords' 'no pets' stance?
With pet ownership on the rise, could pet damage insurance persuade more landlords to allow their tenants to keep an animal companion?
ABI aims to kickstart 'revolution' with flexible working charter
The Association of British Insurers has launched a charter that will commit its 27 initial signatories to advertising a majority of roles as part-time or open to flexible working or job sharing within a year.
Interview: Mark Allan, Ki
Lloyd’s first algorithmically driven syndicate Ki began trading on 1/1 this year. Jonathan Swift caught up with its CEO Mark Allan to discuss early progress, its plans to integrate brokers on its platform with APIs and why it should not be simply…
Digital Bar Quarterly: Chasing pack strive to overtake Aviva in scramble for digital services, with Admiral and More Than leading the way
In the first of a new quarterly column Altus Consulting insurance director Mark Andrews dissects the data from its Digital Bar to highlight the lack of uptake of data enrichment to enable quick quote for direct customers, with many journeys still…
Insurer results directory 2020
Updated: Post tracks the 2020 insurer results season including gross written premium and combined operating ratio - detailing the impact of UK business interruption, weather, motor, home, non-business interruption Covid-19 claims, as well as mergers and…
Insurers warned achieving net zero not enough to combat climate change
Environment Agency CEO Sir James Bevan has reminded insurers that while net zero commitments are important there is further work to do to tackle climate change.