LV
Website review: Slow response bytes into Zurich performance
Availability was good, but not as good as most of its competitors, says compuware firm Gomez.
Your say: Argent remains unchanged
I would like to clarify a reference towards the bottom of your story, under the sub-heading of ‘Argent set for rebrand’. You suggest that the Argent Liability Adjusters and Argent Property Adjusters brands are to be grouped under a new Parabis Claims…
My Best XI, Simon Stevens, Rural Insurance
Simon Stevens, managing director of Rural Insurance, has chosen an industry-dominated XI for his insurance start-up. Electing not to include any football stars, Stevens has opted for a mix of insurer, broker and technology professionals, with a UK…
Confusion over Autofocus retrials
Solicitors have called for clarity over settled Autofocus claims after the Court of Appeal found cases that relied on dishonest evidence provided by Autofocus should be retried.
Politicians seek MoJ talks after insurers warn portal delay could hit consumers
Insurers have warned politicians any delay in extending the remit of the Road Traffic Accident Portal could see consumers picking up the bulk of an expected multi-million pound bill.
Quarter of crash victims pressured into claiming, says LV
One in four crash claimants say they would never have sought compensation if they hadn’t been pressured by a third party, according to research from LV.
View from the Top: The whiplash gold rush
Insurers must ‘respond vigorously’ to glut of spurious last-ditch claims ahead of Laspo implementation.
Gender Directive: The Sex Factor
As consumers come to terms with gender-neutral pricing, motor insurers continue to sweat over alternative rating factors and rebalanced underwriting models.
Spotlight On: Telematics: On the road to a new era
Has the EU Gender Ruling finally brought telematics to the fore to drive new growth in the motor sector?
Post magazine - 31 January 2013
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
Swinton and Esure owed over £1m by Drive Assist
Swinton and Esure are owed more than £1m each by failed credit hire company Drive Assist.
LV deal boosts Davies business after Zurich and NFU Mutual losses
Loss adjuster Davies has confirmed it has signed a "significant" deal with existing insurer partner LV, as it gets closer to naming a new chief executive.
Penny speed meets: Michael Lawrence, personal lines director, LV Broker
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own ‘speed…
In Series: Outsourcing - Quality control
How can insurers ensure their brand identity and customer service expectations are maintained by outsourced providers?
Post magazine - 24 January 2013
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
Online exclusive: Easing the customer journey
Which companies provide the best customer experience for motor and home insurance buyers? Global Reviews reveals all in its quarterly benchmarking report.
Marketing and advertising: Small screen, big rewards?
Television advertising has become a major marketing tool for many in the industry, but how do firms get it right, and can those with smaller budgets compete?
Reputation management: It's good to be liked
With customers increasingly taking to the internet to share opinions on insurers, it's more important than ever that firms manage their image.
Giles sets sights on £145m GWP for network start-up within two years
The newly installed managing director of Giles' networks and London market businesses has outlined his far-reaching plans to add hundreds of millions of pounds in gross written premium to the firm's books within the next two years.
LV legal fight sees man who invented collision jailed for eight months
A county court judge has warned contrived collision fraudsters to "take heed" after jailing a driver who attempted to claim for a car accident that never happened.
Website review: NFU Mutual
Poor performance on 4 December affects insurer's average scores.
My Best XI: Kevin Taylor, Gravytrain
Kevin Taylor, Gravytrain chief executive, picks his best XI for an insurance company start-up.
General insurance review of the year: It never rains, but it pours
Flooding, and the ongoing struggle to replace the Statement of Principles, has been at the forefront of a range of difficulties faced by the general insurance market in 2012. Will 2013 bring a silver lining?
Hastings recruits ex-LV digital marketing boss
Hastings has appointed former LV head of digital marketing Nicola Charles to the role of marketing director at the broking firm.