Swiftcover
AA appoints former Swiftcover boss as non-exec
UK breakdown service the AA has appointed former Swiftcover chief executive Andrew Blowers as a non-executive director.
Insurance companies failing to respond to online questions
An online customer service study of ten major UK insurance players has revealed that just 30% of emails and tweets are responded to successfully.
Which? urges insurers to be transparent on renewal prices
Consumer watchdog Which? has launched a new campaign calling on insurance companies to show last year’s premium alongside renewal quotes.
Expert Analysis: Autumn watch
IGO4’s aggregator analysis reveals that while demand for motor quotes remains high, home insurance has stalled at a disappointing level.
Major insurers to contribute to No Claims Discount database
Lexis Nexis Risk Solution has secured contribution commitments with major brokers and insurers that account for approximately 45% of the motor insurance market.
Website review: Confused: Is it time for an MOT for Confused.com?
Compuware evaluated the web performance of Confused’s car insurance website between 17 May and 19 June using Gomez’s performance benchmark.
Website review: More Than’s site less than adequate
Loading times of up to 14 seconds contribute to site’s low score, says Gomez.
Reames reunites with ex-Swiftcover colleagues at consultancy start-up
Axa’s former chief claims officer and Swiftcover executive Robin Reames has ruled out building a “Swiftcover mark II” after reuniting with three former colleagues at their new Kent-based consultancy firm Trinity M.
Axa marketing director and ex-Swiftcover exec Tina Shortle resigns
Axa personal lines marketing director and former Swiftcover executive Tina Shortle has resigned from the company, Postonline can reveal.
Website review: Slow response bytes into Zurich performance
Availability was good, but not as good as most of its competitors, says compuware firm Gomez.
Online exclusive: Easing the customer journey
Which companies provide the best customer experience for motor and home insurance buyers? Global Reviews reveals all in its quarterly benchmarking report.
Post magazine - 3/10 January 2013
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
Swiftcover remains core to strategy, claims Axa PL boss
Axa has thrown cold water on speculation that it is preparing to dump the Swiftcover brand, following an exodus of company founders and former executives.
Former Swiftcover exec Reames departs Axa
Robin Reames has become the latest Swiftcover founder to walk away from Axa, following the news that he will today leave the firm where he holds the position of personal lines chief claims officer.
Website review: Echoice
RSA car insurance site is among the poorest-performing across the board.
Privilege, Swiftcover and Tesco to benefit from gender directive
The three insurers' motor policies have been named as the most likely to be recommended by women, according to research by independent insurance analyst Consumer Intelligence.
UK General looks to shed broker agencies to boost sales and service
UK General's new chief executive has revealed plans to reduce the number of agencies the insurer holds with brokers from its current level of 800 as part of an effort to build partnerships and improve its sales and service offering with a more select…
Expert analysis: Aggregator assessment
A continuing drop in motor premiums and a rise in instalment charges are just two trends identified by the latest market analysis.
Interview: Peter Hubbard - back in business
After spending his time since leaving Axa in 2008 pre-occupied with a range of non-executive roles, Peter Hubbard has burst back onto the scene this week as chief executive of UK General. He talks to Post about his decision to return to a company in a…
Swiftcover posts £13m loss but GWP rises
Swiftcover Insurance Services found itself in the red in 2011 after posting a loss on ordinary activities before interest and taxation of £13.4m for the year ended 31 December 2011 compared with a profit of £932 000 in 2010.
Axa France direct boss to head up UK arm
Axa UK has appointed Yves Masson as CEO of personal direct and partnerships.
Axa CEO Evans hits back at U-turn criticism as he reveals telematics delay
Axa UK and Ireland CEO Paul Evans has hit back at criticism that he has performed a U-turn by bringing the personal and commercial broker businesses back together again under Amanda Blanc.
Blanc unveils "long term" broker plan for Axa
New personalities, changes in the market and Axa Commercial's success in improving customers' perceptions of the business have prompted the insurer to change its model from one split down business lines to one based on distribution channels.
Claims Awards 2012: The winners
A full list of the winners and runners up at the 2012 Claims Awards.