Flooding

View from the top: A makeover of the mind

The insurance industry has an image problem. If it were a celebrity, it would take more than just a nip and tuck and some botox to transform its wrinkled reputation with the paying public.

Claims Club: Street deals not backed by members

A small proportion of Claims Club members agreed that assigning individual loss adjusters to deal with all flood-damaged property in a particular street is a good idea — but when asked whether this is achievable in practice, the answer was a resounding…

Claims Club: ABI surge event plans prioritised for 2010

Hypothesis testing is the best way to devise a collaborative industry surge plan, following events such as widespread flooding, insisted Tim Humphreys, policy adviser for risk management and emergency preparedness at the Association of British Insurers.

FSA finds leaky flood cover

The Financial Services Authority has warned that general insurers may not be treating customers fairly when communicating policy terms on flood cover.

Post Magazine 7 January 2010

This issue featured an interview with new Aviva boss Mark Hodges; a look at claims representation at board level; solvency 2; contingent commissions; damage management; the Floods Bill; Auditor liability and all the latest news and views from the general…

Enough being done?

November's flooding in Cumbria once again highlighted this growing risk and coincided with publication of the Flood and Water Management Bill. Tony Hutchins assesses the proposals and asks if the government is doing enough to manage flood risks.

Contamination frustration

The appropriate methods for the clean up of contamination are not always followed to the letter. Martin Richell reports on the liability issues that can occur when this is the case.

Final curtain for cowboys

A lot has changed over the past 10 years in the damage management industry, with new technology, procedures and professionalism taking centre stage. Sam Barrett reports on the changes.

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