Loss adjusting
Commentary - Winter freeze: Burst pipe problems
The industry is currently paying out an estimated £7m a day over burst pipe claims. Graeme Fitzpatrick asks if insurers are doing enough to help customers prevent them.
Comment - Brokers & claims: Claims expertise - the future of broking?
2011 is shaping up to be tough for brokers. John Greenway argues claims expertise is an area ripe for differentiation and the best way to solidify client relationships.
Damage management - Winter freeze: Preparing for problems in the frozen pipeline
With property claims surging due to the recent cold snap, Rachel Gordon looks into the specific challenges thrown up by freezing conditions for those tasked with managing the damage.
Post in print: 13 January 2011
News editor Mairi MacDonald outlines the main news from this week's issue of Post.
Winter freeze claims tipped to top £3bn
Insurance claims caused by burst pipes this winter are likely to outstrip the £3bn loss arising from the 2007 UK floods after short-staffed insurers were unable to deal with claims efficiently, according to the managing director of the National Flood…
Legal update - surveyors: Fighting back
As lenders attempt to claw back shortfalls in their security, Robert Crossingham explains how surveyors and their insurers are fighting the banks at their own game.
Penny Black's insurance week
While Penny amused herself over the festive break by taking in David Hasselhoff in pantomime, Crawford UK and Ireland CEO Benedict Burke took in the more rarefied and cultural surrounding of the National Theatre to watch Alan Ayckbourn's Season's…
Adjusters in deal talks
Canadian loss adjuster SCM Insurance Services is on the lookout for more acquisition targets, in a bid to expand its presence in the UK market.
Queensland flood costs to exceed A$1bn
Floods in Queensland, already affecting an area the size of France and Germany, have been declared as the worst in the state's history by government officials.
Fraud - travel database: Share and share alike
Though shared services are seen as important cost-cutting tools, initiatives have often failed to deliver projected savings. Richard Barrett explains why this happens and how insurers can maximise their returns.
Vericlaim confirms Bond appointment
Claims firm VRS Vericlaim has confirmed the appointment of former Merlin head of property Mike Bond.
Charles Taylor begins search for new CEO as Rowe steps down
Charles Taylor Consulting has announced that John Rowe has advised the board that, after 37 years' service with the company, the last 17 of which were as a board member, he wishes to retire as CEO and as a member of the board by the end of 2011.
CL reports product recall claims surge
Cunningham Lindsey has revealed a massive increase in the number of product recall claims with their value increasing from £1.5m in 2009 to £16m in 2010.
Cunninghams set for new graduate intake
Loss adjuster Cunningham Lindsey has kicked off its search for new graduates as its recruitment programme enters its third year.
Merlin pledges to fulfill claims before Christmas
Merlin has committed to ensuring any new claims received from its clients by 21 December will be offered a visit from a Merlin adjuster before Christmas, providing access roads are open.
Lorega launches Broker Network claims service
Lorega has unveiled a new bespoke commercial property and business interruption claims service for Broker Network members.
Loss adjusting – review of the year: Battling for talent
2010 has proved an interesting year for the loss adjusting sector, reports Leigh Jackson, with a number of new entrants and the issues of ethics and recruiting new talent coming to the fore.
Comment - Loss adjusting: The death of loss adjusting?
Loss adjusting has changed dramatically over the past 10 years. Benedict Burke examines the changes and argues that customer outcomes are only getting better.
LAS land Equity roof contract
Equity Claims has appointed claims management firm LAS to undertake its roof surveys.
Merlin unveils new subsidence model
Claims company Merlin has launched a new bespoke claims management system for its subsidence offering.
CL launches liability fraud unit
Cunningham Lindsey has set up a dedicated unit to tackle the increase in liability fraud.
Obituary: Industry mourns Shearer
Martin Shearer suddenly passed away on 30 November in hospital, following an operation. He was 53 years old.
Claims Club news: Third parties need longer-term commitments
The ability to form long-term relationships with third-party providers is important when procuring claims services, Iain Sinclair, Aviva's supply chain manager, told delegates.
Claims Club news: Procurement no longer stuck in an 'ivory tower'
There has been a "sea change" in the way claims operations professionals are involved in and consulted on insurer procurement strategies, according to Aviva's supply chain manager.