Training
Allianz in regional commercial restructure; GRS extends global reach with adjuster tie-up; Movo buys three; and Tractable strikes two new deals
For the record: Post wraps up the major insurance deals, launches and investments of the week.
Insurers back calls to end abuse of customer service workers
Insurers and the Institute of the Customer Service are calling for tougher legislation to stop people abusing staff in customer-facing roles.
CII reinstates historic funding model for local institutes
The Chartered Insurance Institute is returning to its historic model for local institute funding for 2022 having reduced grants overall this year in a process it said previously had been designed to help manage resources during the pandemic.
Interview: Andrew Wallin, Ardonagh Specialty
Ardonagh buying the insurance operations of BGC Partners was a “rocket fuel moment” for both organisations with opportunities abounding after the deal which doubled the size of the specialty business, according to Ardonagh Specialty CEO Andrew Wallin.
Interview: Johnny Timpson
Post meets Johnny Timpson, the driving force behind the Access to Insurance Working Group, which led to the creation of the British Insurance Brokers’ Association’s Access to Insurance Committee launched last summer.
Aston Lark’s Peter Blanc on why tough conversations are the most important ones with clients
Peter Blanc, group CEO of Aston Lark, warns against taking the “easy road” in client conversations urging the industry to focus on the right claims outcomes with risks and risk mitigation instead of premiums at the top of the renewal agenda.
Axa’s Karl Parr on the claims talent of the future
Karl Parr, claims technical services director at Axa UK, discusses the evolving demands on claims teams and the recruitment, training, skills and experience needed to deliver for customers at their time of need.
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Insurance Post Live Claims panel session: The power of leadership and the claims talent of the future
There is a lot of attention presently on claims automation and allowing policyholders to manage their own claims through self-service options.
Editor’s comment: Managers need to talk about the menopause
My son recently became a teenager, although he’s had the attitude already for some time, and along with the grey hairs that this brings I was reminded of my own aging when a friend quipped that all I have to look forward to now is the menopause.
Analysis: What next for the CII?
Post gauges insurance reaction to the news that CII boss Sian Fisher will be leaving in March, gathering reflections on her achievements and this year’s disputes along with asking what qualities and experience the next leader will need to meet future…
PFS hits out at lack of CII engagement ahead of consultation and moots legal split
The Personal Finance Society's president has criticised the Chartered Insurance Institute for not giving the PFS board the chance to have input into a consultation document launched today and warned it is considering options for alternative legal…
CII launches member consultation
The Chartered Insurance Institute has launched its member consultation Shaping the Future Together with a deadline for responses of 17 December.
Interview: Tim Bailey, Zurich
Tim Bailey, UK Zurich CEO, talks to Stephanie Denton about evolving capabilities within the workforce, exciting partnerships and a relentless focus on service.
Outgoing CII CEO Fisher praised for modernisation efforts
Sian Fisher had considerable success modernising the Chartered Insurance Institute during her time as CEO and the next leader needs to build on the foundations she has created, according to a range of insurance experts.
Interview: David Williams, Axa UK
After 41 years with the provider, managing director of underwriting and technical services David Williams is leaving Axa UK at the end of December. He spoke with Post about the timing of his departure, what comes next and reflected on his time in the…
Trade Voice: LMA's Lee Elliston on why the London market needs to act now to close the claims talent gap
Lee Elliston, claims director of the Lloyd's Market Association, warns that Lloyd's and the London markets risk a skills and talent crisis unless efforts to transform processes and attract younger professionals are made now.
British Insurance Awards 2021: Commercial Lines Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Personal Lines Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Specialist Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Insurance Personality of the Year: Aston Lark group CEO Peter Blanc
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
