Digital Insurance
Spotlight: Is cloud the key to adaptability and flexibility at speed?
Many insurers are burdened with legacy technology infrastructure that is slow to adapt to the changing needs of policyholders. Padraig Floyd explores how some insurers are modernising by leveraging cloud-native, container-based solutions for a bottom-up…
Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
Breaking down barriers and smashing silos to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge, and improve the customer…
Upcoming Webinar: Watch Aston Lark, Arch and Zurich discuss how to break down barriers to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
Aviva and LV join Ebay green parts push; Davies buys Asta; Marshmallow becomes latest UK insurtech unicorn; and Covea backs new pet insurance alternative Animor
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Shift Technology co-founder and chief scientific officer Eric Sibony on the future of automation and ‘autonomy’ in claims handling
Claims automation has been described as the Holy Grail of insurance as it can provide a clear point of differentiation in a competitive market, while delivering significant efficiency savings for insurers. Insurance Post spoke to Eric Sibony, co-founder…
Spotlight on open banking and SME: Open banking will play an important part in meeting customers’ needs
Despite slow progress to date there are signs that some in the insurance sector are starting to get a handle on the value of open banking. On the back of a survey, in conjunction with Crif Decision Solutions, Post highlights some of the benefits that…
Spotlight on digital claims: Reducing the void between insurance and retail
Amazon’s recent announcement about its Insurance Accelerator is a stark warning for ‘Wizard of Oz’ claims, argues Paul Stanley, the CEO of 360Globalnet.
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
WH Smith to launch ‘digital first’ insurance lines; WTW lines up first acquisition after Aon merger collapse; Converys Europe strikes fourth deal and Higos buys in Cornwall
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Why the delay of next generation PPL at Lloyd’s is not a failure
Lloyd's placing platform PPL is often criticised, but when the underwriting rooms were closed last year it ensured the relative stability of the market. Jakub Wróblewski, London Market practice lead at Sollers Consulting, asks what comes next.
Spotlight: Personalisation - Exemplary experience, the route to differentiation
If you get your customer experience right, there is the potential to create real differentiation. Tim Hood, vice-president for Europe, the Middle East and Africa and Asia Pacific for Hyland, highlights why insurance companies need to personalise,…
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
How AI and machine learning is changing the way Insurers process claims
In Insurance, everything comes down to claims. An insurer's ability to handle claims efficiently and accurately drives its profitability, customer experience, and long-term financial health.
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
WTW sells Irish arm to GRP; motor premiums hit five year low; Questgates acquires two firms and LV tops new customer experience report
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Pen's Nick Wright on the future of sales and marketing
The pandemic has accelerated the move to digital and remote engagement and forced many transactions online. Nick Wright, chief business development officer for Pen Underwriting, asks if insurance will ever return to good old fashioned face-to-face…
View from the Top video: Bought By Many CEO and founder Steven Mendel
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Bought By Many founder and CEO Steven Mendel discusses how data and technology are the backbone of global expansion.
Q&A: James Gearey, Covéa
After nine months in the role, James Gearey, managing director for personal lines and protection at Covéa, spoke to Post about partnering with Vitality, digital innovation and how technology is changing personal lines offerings.
View from the Top video: Reflections on the pandemic with Gallagher’s Sue Langley
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Sue Langley, non-executive director at Gallagher, speaks about how brokers and insurers can repair the reputational damage done to the industry by the pandemic.
Boardroom video: Is the customer always right? – strengthening bonds and responding to policyholder needs post-lockdown
In this video sponsored by Salesforce and recorded as part of the Insurance Post Live Annual Conference 2021 an expert panel discuss:
View from the top video: Opportunities for home claims transformation post-pandemic
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Michael Porter from Core Logic talks about new Insurtech trends and lessons learned from the pandemic.